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Shipping policy


We can ship our products to almost every country.
We will ship your goods within 48hours after you  place an order and pay for it. You also can find your parcel tracking in backstage of platform.
Procession time can take between 1-2 working days time.
The time it takes to prepare your item(s) to ship from our factory. This includes preparing your items, performing quality checks, and packing for shipment.
All goods will be shiped from factory in china.
Note: The shipping times refer to the estimated times of business days is that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
Full refunds are not available under the following circumstances:
1.Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3.Any un-insured order that is lost or stolen;
4.Delays in delivery caused by any other beyond Ginkgoem's control, such as public holidays and Customs issues.